01329 232 314 | 01489 664 778 info@awdlaw.co.uk

Regulations/Complaints

Regulatory

Regulations

AWD LAW is the Trading name of AWD Legal Services Limited registered in England with number 12075407 registered office no 4 The Potteries, Wickham Road, Fareham Hampshire, PO16 7ET and authorised and regulated by the Solicitors Regulation Authority (SRA Number 570088). The SRA rules and details of the fundamental ethical and professional standards that apply to us as an English law firm can be found at http://www.sra.org.uk

Our registered office and principal place of business is 4 The Potteries, Wickham Road, Fareham, PO16 7ET. A full list of our Partners is available at our office for inspection. We maintain professional Indemnity Insurance in accordance with the mandatory requirements of the Solicitors Regulation Authority and a copy can be requested by writing to our office at the address above.

 

Terms and Conditions:

By accessing to this website you are subject to these terms and conditions and by using this website you agree to be bound by these terms. If you do not agree to the terms, please refrain from using our site. We may change these terms and conditions at any time, and by continuing to use this website you agree to these changes. We aim to update our site regularly and may change the content at any time. We may suspend access to our site and any of the materials on our site may be out of date at any given time and we are under no obligation to update such material. The material contained in this site is provided for general information only and does not constitute legal or other professional advice nor should it be used as such. We cannot accept responsibility for any act or omission based on the material contained in it.

AWD LAW makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. To the extent permitted by law, we expressly exclude:

Any liability for any direct, indirect or consequential loss or damage incurred by any user of our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it including ( without limitation)

  • Loss of income or revenue
  • Loss of business
  • Loss of profits
  • Loss of goodwill
  • Loss or corruption of data
  • Wasted management or office time

Whether caused by tort ( including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of damage  to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

Notwithstanding the above, this does not affect our liability for death or liability for personal injury arising from our negligence, or our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law or other statutory rights.

AWD LAW or any of its employees or representatives will not be liable for loss or damage arising out of or in connection with the use of this site and we hereby exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

 

Viruses:

We use Anti virus software to protect the website content but we cannot guarantee that the downloads are free from viruses and advise you to take your own virus precautions. You must not misuse the site by knowingly introducing viruses, worms, trojans, logic bombs or other materials which is malicious or technologically harmful. You agree not to post or transfer on our website any material which is obscene, misleading, inaccurate, and defamatory or in breach of any copy right or intellectual property rights or that will cause any damage to data, software. By breaching this provision you would commit a criminal offence under the Computer Misuse Act 1990. Any such breach will be reported to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity.

We have given links to other websites, we are not responsible for any information they contain and AWD LAW makes no representations as to the security, quality or property of any website which may be accessed through this website. These links are provided for information only. Our site must not be framed on any other website nor may you create a link to any part of our site without prior permission. We reserve the right to withdraw linking permission without notice. If you wish to make any use of materials on our site please address your request to info@awdlaw.co.uk

The use of this website is subject to English and Welsh law. You therefore consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website.

 

Complaints:

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint a copy of our written Complaints procedure can be supplied on request, in writing to our registered office address, or by emailing info@awdlaw.co.uk. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

 

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman must be satisfied that you are one of the following:

a) an individual;
b) a business or enterprise that was a micro-enterprise (European Union definition) when it referred the complaint to the authorised person;
c) a charity that had an annual income net of tax of less than £1 million when it referred the complaint to the authorised person;
d) a club/association/organisation, the affairs of which are managed by its members/a committee/a committee of its members, that had an annual income net of tax of less than £1 million when it referred the complaint to the authorised person;
e) a trustee of a trust that had an asset value of less than £1 million when it referred the complaint to the authorised person; or
f) a personal representative or beneficiary of the estate of a person who, before they died, had not referred the complaint to the Legal Ombudsman.

They will also check that you have tried to resolve your complaint with us first. If you have you can take your complaint to them:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint

Contact details:

If you would like further information about the Legal Ombudsman, please contact them directly. 

Fareham

4 The Potteries, Wickham Road
Fareham, PO16 7ET

Telephone:
01329 232 314

Email:
info@awdlaw.co.uk
enquiries@awdlaw.co.uk

 

Bishops Waltham

The Merchants House
High Street
Bishops Waltham
Southampton
SO32 1AA

Telephone:
01489 664 778

 

Useful Links

Staying Social